Shipping Policy
Thank you for shopping with idreamzonline. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Availability
We currently ship within the United States only. International shipping is not available at this time.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Orders are not normally processed, shipped, or delivered on weekends or public holidays. Processing times may be longer during holidays, peak shopping periods, or other circumstances that affect order volume.
Once an order has been shipped, customers will receive a shipping confirmation email using the email address provided during checkout.
Shipping Time
Standard delivery generally takes 5–7 business days after shipment.
Delivery time estimates are provided as general estimates and are not guaranteed. Actual delivery times may vary due to weather, carrier delays, holidays, service interruptions, or other circumstances outside our control.
Shipping Costs
Applicable shipping charges are calculated at checkout and displayed to the customer before payment is completed.
Tracking Information
Tracking information will be provided when available and sent to the email address supplied during checkout.
After an order has been shipped, please allow some time for the carrier’s tracking system to receive and display the latest shipment information.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
idreamzonline is not responsible for delays, failed deliveries, returned packages, or other delivery issues caused by incorrect or incomplete address information provided by the customer.
If you need to correct your shipping address after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been shipped.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item ordered, please contact us within 7 days of delivery.
To help us review the issue, we may request:
- Order number
- Description of the issue
- Clear photographs showing the damaged, defective, or incorrect item
After reviewing the information provided, we will determine the appropriate resolution in accordance with our applicable return and refund policies. Depending on the circumstances, the resolution may include a replacement, store credit, or refund.
Lost or Missing Packages
If your package appears to be delayed, missing, or lost during transit, please contact us so we can assist with reviewing the shipment and available tracking information.
We may work with the applicable shipping carrier to investigate delivery issues. Delivery investigations and final delivery determinations may be subject to the carrier’s procedures and policies.
Returned or Undeliverable Packages
Packages may be returned to us because of an incorrect address, refusal of delivery, or unsuccessful delivery attempts.
If a returned package needs to be reshipped, additional shipping charges may apply. Any applicable charges will be communicated before reshipment.
Returned or undeliverable shipments will be reviewed based on the circumstances of the order and handled in accordance with our applicable policies.
Contact Information
idreamzonline
1901 Estero Blvd
Fort Myers Beach, FL 33931
United States
Phone: +1 239-558-4874
Email: support@idreamzonline.com