Refund and Returns Policy
At idreamzonline, customers may request a return within 30 days of delivery, subject to the conditions outlined below.
Return Eligibility
To qualify for a return, items must generally be:
- Unused, unworn, and unwashed
- In their original condition
- Returned with original tags and packaging, where applicable
Items that have been damaged, altered, washed, worn, or otherwise show signs of use may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Items damaged through misuse, improper care, or normal wear and tear
Any product-specific return restrictions will be stated on the applicable product page where relevant.
Return Process
To request a return, please contact us before sending the item back. Please include your order number and the reason for the return so we can provide the appropriate return instructions.
Customers should not send returns to the business address unless specifically instructed to do so, as a separate return address or return instructions may apply.
Refunds
Once a returned item is received and inspected, we will determine whether it meets the applicable return requirements.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or financial institution. After a refund has been processed by us, additional processing time may be required before the funds appear in the customer’s account.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or different from the item ordered, please contact us promptly so we can review the issue.
Please provide your order number and, when requested, clear photographs or other relevant information that may help us evaluate the issue.
Depending on the circumstances, an approved resolution may include a replacement, refund, or another appropriate remedy.
Contact Information
idreamzonline
1901 Estero Blvd
Fort Myers Beach, FL 33931
United States
Phone: +1 239-558-4874
Email: support@idreamzonline.com